$ads={1}
The Distribution Specialist ensures the accuracy of rates, restrictions, inventory, policies, and reservations in all MGM systems. The Distribution Specialist also serves as a liaison with Third Party Partners and our guests to respond to inquiries and resolve reservation and billing issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Maintains departmental standards and current knowledge of MGM Resorts International properties, policies, rate structure, and room types to ensure accuracy of rates, restrictions, inventory, and policies in all MGM systems.
- Maintains corporate email inbox and responds to all guest and Third Party inquiries, including managing all MGM Best Rate Guarantee inquiries by researching claims and responding appropriately to the guest.
- Utilizes Third Party channel management tools and systems to troubleshoot and resolve reservation and billing inquiries and challenges, communicating issues to management as required.
- Maintains full knowledge of Third Party reservations sites, systems, and tools to identify and research rate and/or policy discrepancies as well as ensure rates are in parity on all booking channels.
- Collaborate and assist with departmental special and ad hoc projects, which may include but are not limited to data collection, maintenance & optimization of daily files, documentation, timing tests, etc.
- Responsible for inputting manual reservations into the MGM central reservation system.
- Performs day-to-day duties including but not limited to; rate, restriction, and policy changes, reservation updates and revenue collection, travel agent commission processing research, third-party reservation management, and building and maintaining corporate and property-specific promotions for all booking channels.
MINIMUM REQUIREMENTS:
- High School diploma or equivalent.
- Two (2) years of relevant experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Highly developed organizational skills to function effectively while still maintaining attention to detail and meeting specific organizational goals.
- Must have interpersonal skills to deal effectively with all business contacts.
- Maintain a professional, neat, and well-groomed appearance.
- Must have the ability to multi-task, have effective problem-solving skills, attention to detail, and work under pressure while meeting deadlines.
- Excellent customer service skills.
- Work varied shifts, including weekends and holidays.
- Accurately type 45 wpm, extensive knowledge of Microsoft Word, and Excel.
- Proficiency in MS Teams, Word, Excel, PowerPoint, and MS Outlook.
- Working knowledge of 10-key.
$ads={2}
