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Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.
Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO, sick leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.
At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!
This position is designated as work-from-home.
Synergy is currently seeking a Help Desk Analyst to join our team. As a key member of the Project Support team, you will provide high-quality technical assistance for an enterprise-wide and multi-agency IT program that supports application development, digital services, and cloud computing services.
Responsibilities:
- Sort through, prioritize, and address end user support requests, using JIRA, Remedy, and other ticketing systems. These include, but are not limited to system access, VPN issues, hardware and software deployment, account creation and deletion, virtualization technology and cross-agency coordination.
- Support onboarding process for new resources, coordinating with outside agency to complete hardware & software setups in accordance with requirements provided by hiring manager.
- Create and maintain source pages (JIRA, Confluence, SharePoint).
- Create, update, and distribute documentation.
- Understand and track inventory, software certifications, and user support issues; occasional analysis and forecasting to assist stakeholders’ purchase decisions.
- Analyze, compare, and make recommendations for software packages and other technologies.
- Coordinate software installations.
The ideal candidate will be:
- Consistent, patient, accurate communications skills in person, on the phone, and in writing
- Ability to deliver high quality documentation, with attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable
- Must be a self-starter
Job Requirements:
- Ability to attain Federal Government Position of Trust.
- Must be a U.S. citizen.
- Must successfully pass a federal background investigation.
Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.
To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.
Synergy prefers that all new employees be fully vaccinated against COVID-19 before their start date.
Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race, creed, color, religion, ancestry, national origin, sexual orientation, gender identity or expression, military status, sex, medical condition, pregnancy, physical or mental disability, personal appearance, predisposing genetic characteristics, family responsibilities, familial status, marital status, status as a victim of domestic violence, political affiliation, arrest records and criminal convictions, or any other characteristic protected by law. Discrimination or harassment based upon these protected categories is expressly prohibited.
